Effective Date: 1 January 2025
At MohammadAshraful.com, we strive to ensure customer satisfaction by delivering high-quality website design, development, and maintenance services. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the terms and conditions for refunds.
1. General Refund Terms
- Refund eligibility is determined on a case-by-case basis, depending on the scope and progress of the project.
- Refunds are only applicable to services directly provided by MohammadAshraful.com.
2. Refund Conditions
- Website Design & Development Projects:
- If the project is canceled before work begins, a full refund will be issued.
- If the project is canceled after work has started but before completion, a partial refund may be issued based on the work completed. Any non-refundable expenses (e.g., third-party tools, hosting, or domain purchases) will be deducted.
- No refunds will be provided once the project is completed and delivered.
- Website Maintenance Services:
- For ongoing maintenance services, refunds for unused months will be considered only if the service is canceled at least 14 days before the next billing cycle.
- No refunds will be provided for services already rendered.
3. Non-Refundable Payments
The following payments are non-refundable:
- Payments for completed and delivered services.
- Fees for third-party tools, plugins, domains, or hosting purchased on your behalf.
- Emergency or rush service fees.
4. Refund Process
To request a refund:
- Contact us at [email protected] with your project details and reason for the refund request.
- Our team will review your request and respond within 7 business days.
- Approved refunds will be processed within 14 business days via the original payment method.
5. Disputes and Chargebacks
We encourage open communication to resolve any issues. If a chargeback is initiated without prior discussion, it may result in the suspension of services.
6. Changes to This Refund Policy
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on this page.
7. Contact Us
For questions about this Refund Policy, please contact:
- Email: [Insert your email, e.g., [email protected]